Return & Refund Policy

Conditions for Eligibility:

Items must remain in their original, unused condition.

Replacement items are subject to inspection by our team.

Products must be accompanied by:

a) Original Product Certificate

b) Original/Copy of Invoice

c) Packaging and documentation

d) Lab certificates

Note: Returns will not be accepted if any of the above-mentioned items are missing.

Return Policy for Loose Gemstones:

Customers can return gemstones within 7-10 days of delivery and receive an 80% refund. A valid reason for return must be provided.

Important Notes:

  1. Shipping charges, VAT, and duties are non-refundable.
  2. Restocking Fees constitute 5% of the invoice value.
  3. Canceled orders after paid certification will incur a deduction for certification costs.
  4. Return shipment costs are the responsibility of the customer.
  5. Payment Gateway charges, 5%, are non-refundable.
  6. Returns take 7-10 business days to process. Please allow additional time for bank processing.
  7. Products must be returned within 15 days for a refund.
  8. The customer's account will reflect the refunded product's availability once returned.

Return Policy for Customized Jewelry:

Custom jewelry, including rings, pendants, and bracelets, cannot be returned.

Exchange Policy:

Customers may purchase another product on our website valued at 70% of the original invoice within 3 months. Requests must be made within 48 hours of delivery. Canceled orders will incur a 30% deduction for making charges.

Important Notes:

  1. Shipping charges, VAT, and duties are non-refundable.
  2. Restocking Fees constitute 5% of the invoice value.
  3. Canceled orders after paid certification will incur a deduction for certification costs.
  4. Return shipment costs are the responsibility of the customer.
  5. Payment Gateway charges, 5%, are non-refundable.
  6. Returns take 7-10 business days to process. Please allow additional time for bank processing.
  7. A proper unboxing video is required for gemstone or jewelry returns. Requests without this video will not proceed.

Dispute Resolution and Applicable Law:

Any disputes shall be governed by the law and the courts in Jaipur Jurisdiction.