Conditions for Eligibility:
Items must remain in their original, unused condition.
Replacement items are subject to inspection by our team.
Products must be accompanied by:
a) Original Product Certificate
b) Original/Copy of Invoice
c) Packaging and documentation
d) Lab certificates
Note: Returns will not be accepted if any of the above-mentioned items are missing.
Return Policy for Loose Gemstones:
Customers can return gemstones within 7-10 days of delivery and receive an 80% refund. A valid reason for return must be provided.
Important Notes:
Return Policy for Customized Jewelry:
Custom jewelry, including rings, pendants, and bracelets, cannot be returned.
Exchange Policy:
Customers may purchase another product on our website valued at 70% of the original invoice within 3 months. Requests must be made within 48 hours of delivery. Canceled orders will incur a 30% deduction for making charges.
Important Notes:
Dispute Resolution and Applicable Law:
Any disputes shall be governed by the law and the courts in Jaipur Jurisdiction.